Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions govern your use of the website markconsultant.in and all consultancy services offered by Mark Consultant, the brand name of MCO Immigration Services Pvt. Ltd., a company registered in Pune, Maharashtra, India.

By browsing this website, submitting an enquiry or assessment form, using our free tools, or engaging us for any paid service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, please do not use the website or our services.

2. Nature and scope of our services

Mark Consultant is a private immigration and education consultancy. We are not a government body, and we are not affiliated with, endorsed by, or acting on behalf of IRCC (Canada), the Department of Home Affairs (Australia), UK Visas & Immigration, USCIS, Immigration New Zealand, or any embassy, consulate or high commission.

Our services include, but are not limited to:

• Eligibility assessment and profile evaluation for PR, work, study, business and visit visas
• Documentation guidance, file preparation and application review
• Study abroad admission counselling and university application support
• Overseas job assistance, résumé and ATS optimisation, and interview preparation
• IELTS, PTE and TOEFL coaching through Mark Coaching
• Post-landing, settlement and allied advisory services

We provide professional guidance and representation support only. The decision to grant or refuse a visa, nomination, invitation, admission or job offer rests exclusively with the relevant government authority, institution or employer.

3. No guarantee of outcome

We do not and cannot guarantee a visa approval, an invitation to apply, a provincial or state nomination, a job offer, a specific score, or any particular processing time. Any timelines, points scores, salary ranges or success indicators shared on this website or by our counsellors are estimates based on publicly available information and our experience, and are subject to change without notice.

Our free tools — including the AI PR eligibility calculator and the ATS résumé scanner — produce indicative results generated by automated systems. They are for informational purposes only and must not be treated as legal advice or as a prediction of an official decision.

4. Your responsibilities as a client

You agree to provide complete, truthful and accurate information and documents at all times. You are solely responsible for the authenticity of everything you submit to us or to any authority through us.

• Disclose all previous visa refusals, overstays, criminal records and medical conditions
• Never submit forged, altered or fraudulently obtained documents
• Respond to our requests for information and documents within the timelines communicated
• Keep your contact details current so that we can reach you on time-sensitive matters
• Pay all government, embassy, biometric, medical, language test and third-party fees directly and on time

If misrepresentation, concealment or document fraud is discovered at any stage, we reserve the right to terminate our engagement immediately, without refund, and to decline any further association with you.

5. Fees and payments

Our professional service fees are quoted before you engage us and are payable as per the schedule stated in your service agreement or invoice. All fees are exclusive of applicable GST unless expressly stated otherwise.

Government fees, embassy fees, visa application centre charges, biometrics, medicals, police clearance certificates, language tests, credential evaluations, courier and translation costs are third-party charges. They are not part of our professional fee and are payable by you separately, directly to the concerned body wherever possible.

Payments must be made only into the official bank accounts of MCO Immigration Services Pvt. Ltd. listed on our Contact page. We are not responsible for money transferred to any individual account, agent or third party not authorised in writing by us.

6. Refund policy

Professional service fees cover our time, expertise, assessment and case-preparation work, and are generally non-refundable once work on your file has commenced.

• Fees paid to any government, embassy or third-party body are never refundable by us
• Coaching fees are non-refundable once a batch has started; a transfer to a later batch may be permitted once
• Digital products and reports (ATS résumé rewrites, assessment reports, SOP drafts) are non-refundable once delivered
• Where we are unable to commence the agreed work at all, a refund of the unutilised professional fee may be considered on a case-by-case basis

Approved refunds are processed to the original payment source within 30 working days of written approval.

7. Third parties and external links

This website may link to government portals, universities, employers, test providers and other external websites. We do not control and are not responsible for the content, accuracy or policies of those websites.

Where a service is delivered wholly or partly by a partner — for example an overseas employer, a university, a language test centre or a payment gateway — that partner's own terms will additionally apply to you.

8. Intellectual property

All content on this website — text, guides, country pages, blog articles, checklists, graphics, logos, tools and page design — is the intellectual property of MCO Immigration Services Pvt. Ltd. and is protected under Indian copyright law.

You may read, print and share our pages for personal, non-commercial use. You may not copy, republish, scrape, resell or use our content to train commercial models or to build a competing service without our prior written consent.

9. Limitation of liability

To the maximum extent permitted by law, our total liability arising out of or in connection with our services shall not exceed the professional service fee actually paid by you to us for the specific service in question.

We shall not be liable for indirect, incidental or consequential losses, including loss of employment, loss of admission, travel costs, missed opportunities, or losses caused by changes in immigration law and policy, processing delays, embassy decisions, strikes, force majeure events, or your own delay in providing documents.

10. Changes in immigration policy

Immigration rules, points grids, occupation lists, cut-offs and fees change frequently and often without warning. Information published on this website is updated in good faith but may not reflect a change made after publication.

You should always verify current requirements with the official government source before making any financial or travel commitment.

11. Termination of engagement

Either party may terminate the engagement in writing. Where you terminate after work has begun, fees for the work already carried out remain payable and non-refundable.

We may terminate immediately where there is misrepresentation, abusive conduct towards our staff, non-payment, or a legal or regulatory reason preventing us from continuing.

12. Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute arising out of or relating to these terms or our services shall be subject to the exclusive jurisdiction of the competent courts at Pune, Maharashtra.

13. Contact us

For any question about these Terms & Conditions, write to us at info@markconsultant.in or call +91 91194 49942.

MCO Immigration Services Pvt. Ltd., Shopper Orbit, Office No. 311, 3rd Floor, Sr. No. 44, A/1, Alandi Road, Vishrantwadi, Pune, Maharashtra 411015, India.